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CLIENT BACKGROUND
The client is a non-retail supplier to JC Penney. They manufacture store shelving and displays. They have no IT staff and no EDI coordinator.
BUSINESS CHALLENGES:
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Needed customer set up as an EDI partner
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Demanding customer sends lots of purchase orders
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Needed to handle large quantities of transactions
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Needed a dependable solution for EDI because some transactions were subject to extremely short business cycles
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Complicated EDI module is difficult for non-EDI users to set up
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Needed hands-off operations
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Needed ongoing "EDI Coordinator" assistance
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EDIGuys SOLUTIONS:
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Exploited email notifications in the EDI front-end system to notify customer service of new inbound transactions
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Set up automated EDI order importing with email notifications to customer service
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Set up automated customer address changes
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Set up automated PO Changes
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Set up automated invoice export and send
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Offered ongoing "EDI coordinator" support to enable additional trading partners, provide problem resolution, upgrade to new version of EDI standards.
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BUSINESS BENEFITS:
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Hands-off daily operations
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Customer service responds to automated email notifications
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Key personnel and the EDI Guys are notified of error conditions
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Dependable, unattended EDI system with responsive technical support
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For a free business system analysis call us at 1-877-EDI-GUYS or send us an email at
mail@ediguys.net
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