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CLIENT BACKGROUND

The client is a non-retail supplier to JC Penney.  They manufacture store shelving and displays.  They have no IT staff and no EDI coordinator.

BUSINESS CHALLENGES:

Needed customer set up as an EDI partner
Demanding customer sends lots of purchase orders
Needed to handle large quantities of transactions
Needed a dependable solution for EDI because some transactions were subject to extremely short business cycles
Complicated EDI module is difficult for non-EDI users to set up
Needed hands-off operations
Needed ongoing "EDI Coordinator" assistance

EDIGuys SOLUTIONS:

Exploited email notifications in the EDI front-end system to notify customer service of new inbound transactions
Set up automated EDI order importing with email notifications to customer service
Set up automated customer address changes
Set up automated PO Changes
Set up automated invoice export and send
Offered ongoing "EDI coordinator" support to enable additional trading partners, provide problem resolution, upgrade to new version of EDI standards.

BUSINESS BENEFITS:

Hands-off daily operations
Customer service responds to automated email notifications
Key personnel and the EDI Guys are notified of error conditions
Dependable, unattended EDI system with responsive technical support

For a free business system analysis call us at 1-877-EDI-GUYS or send us an email at mail@ediguys.net

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